On your dashboard click the “Upgrade” button, which will direct you to the various packages we offer; select the package & add your bank details.

Please contact support@emperiavr.com to cancel your plan. Alternatively, you can contact us through your dashboard by clicking on the ‘Resources’ section and ‘Contact Us’.

Each account is tied to one entity (company). Multiple users can be added in order to oversee different projects, under the same account.

Yes, there is a free plan with a set amount of storage and bandwidth you can use freely.

You can get the free plan by creating an account or going into the pricing section HERE.

You will have access to your subscription advantages until the last day of your subscription period. After which, your account will be reverted to the FREE plan.

f you encounter any issue using the tools, our documentation can be found HERE, alternatively you can contact us through your dashboard by clicking on the ‘Resources’ section and ‘Contact Us’ or email us directly at support@emperiavr.com .

Live support is only available in the Studio and Enterprise subscriptions

You can find a step-by-step documentation HERE or you can access our ‘How-to’ videos on The Emperia YouTube channel HERE

This issue is likely due to active screen space effects in the scene. To resolve it, you can adjust the following post-process settings. More details HERE.

Some products or interactable elements might not appear in the experience, even after being set up in the 3D scene, due to collision issues. Something may be blocking the line of sight between a hotspot and the product or interactable. You can check what is currently visible from a hotspot by selecting it and clicking "Trace Visible Interactables" in the ‘Details’ panel. This will show a visual representation of all the interactable elements the hotspot tracks.

The black background appears when "Enable Alpha Channel Support in Post Processing" is set to "Disabled" in the project settings. To render with a proper transparent background, please change this setting to "Allow Through Tone Mapper.”

Some PCG features are in preview mode on the Free plan and thus are limited. If your subscription plan includes PCG customization features, you can find a step-by-step documentation HERE on how to customize these, or view our ‘How-to’ videos on the Emperia YouTube channel HERE for more details.

No, there isn’t a minimum requirement to view the tour, only an internet connection is needed.

Currently, all browsers and mobile device OS are supported.

No, for the tour to work properly (response time, UX), a backend infrastructure is provided by Emperia, supported by our on servers.

Currently, the Emperia Tools Plugin is supported by Unreal Engine 5.3.

If you encounter any problems installing the tools, our technical documentation can be found HERE, alternatively you can contact us through your dashboard by clicking on ‘Resources’ section and clicking ‘Contact Us’ or emailing directly at Support@emperiavr.com.

Yes, those tours will still be attached to your account and you will be able to re-publish them, once subscribed.

Yes, you can find a step-by-step documentation HERE or access the ‘How-to’ videos on the Emperia YouTube channel HERE

All documentation on how to use the tools can be found in the ‘Resources’ area on your dashboard or follow this direct link HERE to our documentation page.

You can buy it from the Emperia website in the Pricing section here.

Creator Tools are designed to work in Unreal Engine 5, even with a basic knowledge our tools are user-friendly and simple to use. We recommend checking the Unreal Engines minimum hardware specifications, which can be found here:

https://dev.epicgames.com/documentation/en-us/unreal-engine/hardware-and-software-specifications-for-unreal-engine?application_version=5.3#req[…]res

After signing up to the platform, look for the ‘Downloads’ section in the dashboard - there, you will be able to download the toolkit that fits your Unreal Engine version.

Building an experience takes the 3D world that you have built, and packages it into an experience that can be accessed from the web dashboard. You can use the ‘Create Experience’ button within the toolkit, that will automatically do that for you. For more information, please refer to building experience documentation.

By creating an iframe tag on your website and setting its source as the experience URL.

A commerce-driven solution which empowers creators, studios and enterprises to build and deploy cross-device virtual worlds. Our no-code solution enables them to go from a game engine 3D model to a fully functional, high quality web or spatial computing virtual world in minutes, at 20% of the normal development costs.

Take a look at the Quickstart documentation to get started on creating your immersive virtual experiences.

A commerce-driven solution that empowers creators, studios and enterprises to build and deploy cross-device virtual worlds. Create a digital twin of your physical store with our no-code solution enabling you to create a fully functional, high-quality web or spatial computing virtual world in minutes - at 20% of the normal development costs. Converting 3D designs to a virtual experience has reached a new level of ease and efficiency.

After signing up to the platform, look for the ‘Downloads’ section in the dashboard - there, you will be able to download the toolkit that fits your Unreal Engine version.

Take a look at the Quickstart documentation to get started on creating experiences.

Building an experience takes the 3D world that you have built, and packages it into an experience that can be accessed from the web dashboard. You can use the ‘Create Experience’ button within the toolkit, that will automatically do that for you. For more information, please refer to building experience documentation.

Publishing the experience means making it publicly available for the rest of the world to see. You can publish your experiences from the web dashboard. For more information, please see publishing experiences.

By creating an iframe tag on your website and setting its source as the experience URL.

We support deploying your virtual world to the web, and the experiences can be accessed from desktop, mobile, VR and tablet devices.

You can report an issue via the discord channel, or use the form within the website to submit a ticket.

All latest Unreal Engine versions (5.1, 5.2 and 5.3) are supported. We continually add support for new releases as well.

The toolkit allows you to easily add the interactive elements that you want to see within your experience - buttons, videos, livestreams, animations, images, and so on, all in one place. You can do that by attaching an interactable component to any 3D object within the scene. Read more about interactable components here. Apart from that, you can also configure your own actions, which emit data after an action is taken (for example a button click). You can react to these actions by using the SDK.

You can customize the content that goes into the user interface from the toolkit itself, see documentation for more information. If you wish to build your own user interface, you can use the github repository as the starting point, and use the SDK to listen to events.

Our dedicated hosting infrastructure ensures the most efficient hosting and delivery of content for a seamless user experience. By handling the technical aspects of hosting, we guarantee reliable performance, fast loading times, and secure delivery of your content. If you require to host the experiences on your own infrastructure, please contact our team at.

Absolutely. You can use any existing 3D space to be deployed as a web experience. Importing the toolkit and configuring the 3D scene would make it so you can deploy your own experience in minutes.

Freedom of navigation and avatars are planned to launch Q1, 2024.

3D objects within the experience are planned to launch Q1, 2024.

There is no limit to the amount of users that can access the experience at the same time!

No - if you have 10 or a 100 panoramas within an experience, the loading time and the quality will still be the same.

The deployed web experiences can currently be viewed from any VR headset, however, native support will be announced at a later date.

No.